Sure Start Generator FAQS

​Why do I need generator maintenance?
Just like a car, portable generators & all gas-powered equipment need regular maintenance to keep them running efficiently. Without routine care, fuel can go bad, parts can wear out, and your equipment may not start when you need it most.

 

How often should my portable generator or gas-powered equipment be serviced?
It depends on usage and storage conditions, but Sure Start recommends:

• A check-up at least once a year

• Running it for 15 minutes once a month to prevent fuel and battery issues

• A full tune-up every 12–24 months, depending on use

 

What areas do you service?
Sure Start Generators provides mobile repairs and maintenance throughout the Conejo Valley and surrounding area.

 

Do you service all types of generators and fire pumps?
No. Sure Start specializes in gasoline powered portable generators and gasoline portable fire pumps but does not service whole-home standby generators or electric fire pumps.

 

Do you offer emergency repair services?
Sure Start offers priority scheduling for our monthly maintenance customers, but repairs are by appointment only. If your portable generator or gasoline powered equipment won’t start, book a diagnostic visit to identify and fix the issue.

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What’s included in a Full Tune-Up?
Our Full Tune-Up includes:

• Oil & filter change

• Air filter & spark plug replacement

• Fuel system inspection & cleaning

• Battery check (if applicable)

• Performance & load testing​

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How does the Monthly Maintenance Service work?
Each month, Sure Start will:

• Run a motor engine test

• Check oil levels & inspect for issues

• Offer priority scheduling for any needed repairs

 

How much do your services cost?
Prices vary based on the service, but here’s a general breakdown:

• New Equipment Setup & Training – $199.99/one time fee

• Annual Tune-Up – $149.99/one time fee

• Monthly Maintenance Plan – starting at $39.99/month (price increases depending on your gas-powered equipment needs)

• Diagnostic/Repair Visit – $125.99/one time fee (price increases for major repairs. A quote will be given before any repair work is started).

 

Do you offer discounts for multiple generators and/or gas-powered equipment?
Yes! If you have multiple generators and/or gas-powered equipment, Sure Start offers bundle discounts. Call for details.

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What type of fuel should I use in my portable generator or gas-powered equipment?
Always check your manufacturer’s recommendations, but most portable generators and gas-powered equipment use:

• Unleaded gasoline (with a stabilizer for long-term storage)

• Propane or natural gas (for dual/triple-fuel models)

 

What should I do if my portable generator or motorized equipment won’t start?
Before calling for repairs, try these quick checks:

1. Check fuel levels & use fresh gas

2. Check that fuel valve is in the "on" position

3. Ensure the choke is set correctly

4. Inspect the spark plug for dirt or damage

5. Verify that the battery (if applicable) is charged
   If it still won’t start, book a repair appointment with Sure Start.

 

How do I store my portable generator or gasoline powered equipment when I’m not using it?
If storing for long periods, be sure to:

• Drain old fuel or use a stabilizer

• Run it monthly for approximately 15 minutes

• Store in a dry, ventilated space

• Connect the battery to a float charger

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How do I book a service?
You can easily schedule an appointment by calling Sure Start directly at 805-244-8038.

 

How do I pay for services?
Sure Start accepts credit cards, debit cards, and mobile payments. For ongoing services, Sure Start offers automatic billing for convenience.

 

What happens if I need to cancel or reschedule?
Sure Start understands plans change! Just call or text at least 24 hours in advance to reschedule.

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Need a service that’s not listed? Have more questions?

Sure Start Generators is happy to help! Call today:

805-244-8038